LiveZilla Live Chat Server Installation

I. Users & Groups

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The LiveZilla Server Admin contains several functions and options you will need to setup, update and maintain LiveZilla Server installations. The first step when setting up LiveZilla is to create a LiveZilla Server Installation on your webserver. Select "Create new LiveZilla Server" and press next to proceed. 

You are asked to enter the details of your administration account on the first page of the wizard. The username and the password you specify here will be used to maintain and update the server you are going to create. Please keep username and password in mind. The administration account is your first internal user (=operator) which can also be used for all daily tasks. You can create additional internal users once you have finished this installation. 

The next step will be to create the first LiveZilla Group. Please enter the email address of your support department and click next again.

II. FTP Upload

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You can directly upload the files to your webserver using FTP. All you need is a working FTP account with permission to create files and folders (write access). Enter the account details on the FTP setup page and do not forget to validate the target location for your LiveZilla Server Installation. 

How to find / validate the target location for your LiveZilla Server?
Press the Select button in order to see the file structure on your webserver. Make sure to (create and) select a folder as target for the installation, it is elsewise possible that you overwrite some files of your website. Make also sure that you don't upload the files to a location above / outside of your public web folder (wwwroot, public_html or htdocs). You would not be able to access your LiveZilla Server elsewise. Press next to initiate the file upload process. 

Alternative to FTP Upload: Extract to local system

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It's also possible (alternatively to FTP) to extract the files of the LiveZilla Server Installation to your local computer. In case you are working on the webserver you can extract the files directly into the public web folder.

This option should also be used if you intend to upload the server files to your webserver using a common FTP Client (like FileZilla). Keep in mind that You will need to set the file permissions manually.

III. Determining the Server URL

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When all files have been uploaded to your webserver you will be asked to determine the absolute URL of the folder of your new LiveZilla Server Installation. Please do not proceed until you have passed the server test, what guarantees that the LiveZilla Server URL is correct. 

How to find the correct URL?
You should copy the URL suggested by the wizard and try to open it in your webbrowser. In case the suggestion of the wizard was correct you will see a page like this and you are done here. Elsewise, you will need to find the correct URL yourself. In case that you have uploaded the files to a folder named LiveZilla below your website structure, it's likely that the URL will look like http://www.yourwebsite.domain/livezilla.

Once you have determined the right URL and passed the Server Test click next to proceed to the next step.

IV. MySQL Database Settings

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The final step in this wizard is to setup the MySQL connection on your new LiveZilla Server. 

MySQL Database

You will need to specify:

• Host
  The Hostname or IP of your MySQL / Database Server. Please note that all connections to the database will be initiated by the LiveZilla Server Script (PHP) and not by your local LiveZilla Server Admin application. In most cases, Webserver and MySQL Server are running on the same (logical) server which means that localhost will work as hostname. If your MySQL database is installed on a remote machine you will need to enter the hostname of the remote database server.
• User
  The database user you like to use for LiveZilla. The user needs the permission to CREATE/ALTER/DROP tables and SELECT/UPDATE/INSERT/DELETE data in the regarding database.
• Database Name
  The MySQL database you want to use for the LiveZilla Server Installation.
• Prefix (optional)
  The prefix entered here will be added in front of each table name. This will help you to organize data in a database and prevent one type of data from interfering with another.

Enter your database details and press Create Tables to create the set of LiveZilla tables. Validate database access and data consistency by pressing Validate Database. 

Please note: you will not be able to create the tables and validate database access until the correct URL of your LiveZilla Server has been determined (previous page of this wizard)! 

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Congratulations, your LiveZilla Server is ready now. The final step is to integrate LiveZilla with your websites. 

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